Professional Profile
Highly versatile hospitality and customer experience professional with extensive background in commercial management, luxury guest service, public relations, and premium client support. I bring a refined blend of VIP hospitality, customer success, event coordination, and private assistance, consistently delivering exceptional service with discretion, precision, and cultural sensitivity.
I have supported corporate, institutional, and high‑profile clients, providing personalized attention, confidential handling of information (NDA), and seamless coordination of special requests, logistics, and premium experiences. My goal is to join a luxury hotel in Monaco, contributing to world‑class guest satisfaction through excellence, elegance, and meticulous service standards.
Professional Experience
- Managed institutional accounts and premium clients.
- Developed commercial strategies to increase retention and loyalty.
- Delivered personalized service and proactive post‑sales follow‑up.
- Monitored satisfaction indicators (KPI, CSAT, NPS).
- Implemented CRM workflows and customer success processes.
- Coordinated corporate events and VIP guest attendance.
- Managed agendas, logistics, and protocol requirements.
- Represented the organization in formal and high‑visibility settings.
- Delivered full‑service support to high‑profile clients.
- Coordinated special requests, private services, and daily needs.
- Ensured confidentiality, discretion, and premium guest experience.
- Managed logistics, comfort, and tailored hospitality.
- Set up furniture, décor, and event spaces.
- Designed table settings and ambiance for private and corporate events.
- Coordinated suppliers, staff, and operational flow.
- Assisted guests and ensured seamless event execution.
- Experience in table service and premium guest attention.
- Support in housekeeping and room organization.
- Provided foot and back massage assistance.
- Offered companionship and care for elderly clients.
- Created comfortable, elegant, and welcoming environments.
Career Objective
To join a luxury hotel in Monaco, contributing to exceptional guest experiences through refined hospitality, discretion, and high‑level service. I aim to grow within an organization recognized for excellence, elegance, and personalized attention.
Core Competencies
Technical Skills
- CRM Software: SAP, Microsoft Dynamics, Odoo, OnBase, Pisa.
- Customer Success Metrics: NPS, CSAT, Churn, Adoption.
- Contract negotiation & consultative sales.
- Sales & pipeline CRM: Salesforce, HubSpot, Zendesk, Freshdesk.
- Onboarding & retention strategies.
- National & international project coordination.
- Omnichannel support platforms.
- Design tools: Canva, Adobe Suite, SketchUp, Gemini, Synthesia.
- Microsoft Copilot & Google Duet AI for productivity and communication.
- Salesforce Einstein & HubSpot AI for churn prediction and client analysis.
- Power BI Copilot & Tableau AI for satisfaction metrics and retention insights.
- Professional content creation with Synthesia & ElevenLabs.
- Cloud Design implementation in Azure, AWS, and Google Cloud.
Soft Skills
- Effective communication: delivered client training reducing incidents by 20%.
- Adaptability: managed tech migration without losing key accounts.
- Time management: improved NPS through proactive follow‑up.
- Strategic & creative thinking.
- Storytelling & clear communication.
- Critical thinking: designed retention plan increasing loyalty by 15%.
- Collaborative leadership: coordinated advisor teams meeting deadlines.
- Emotional intelligence: increased CSAT by 18% through active listening.
- Results‑driven & data‑based decision making.
Languages & Roles
- Spanish: Native.
- English: A2 (in progress).